Rakuten Viber Business Calls

Viber is taking another big step in reinforcing its status as a Super App by adding Viber Business Calls to its app. This new feature is a game-changer because it lets users make free international calls right inside the app, on top of messaging, chatbot, and ads.

The rise of outsourced contact centers and A2P omnichannel messaging on platforms such as WhatsApp, Viber, Facebook Messenger, SMS, Telegram, WeChat, etc, has changed the way customer support works. Today, customers have the possibility of getting feedback at any given time.